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Service quality. Service quality ( SQ ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [2]
Screenshot of a typical SMS Banking message on a mobile screen. SMS banking' is a form of mobile banking.It is a facility used by some banks or other financial institutions to send messages (also called notifications or alerts) to customers' mobile phones using SMS messaging, or a service provided by them which enables customers to perform some financial transactions using SMS.
Service recovery paradox. The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a ...
Regional Development Banks ( Indonesian: Bank Pembangunan Daerah, or BPD) are a type of bank in Indonesia that is established and owned by the local provincial government. Its purpose is to boost regional development and provide initial capital to the province that private banks would not risk giving, as well as giving basic financial services ...
A bank run or run on the bank occurs when many clients withdraw their money from a bank, because they believe the bank may fail in the near future. In other words, it is when, in a fractional-reserve banking system (where banks normally only keep a small proportion of their assets as cash), numerous customers withdraw cash from deposit accounts ...
The API-based bank as a service platform serves as the back-end that hosts standalone independent FinTech startups and integrates seamlessly with any existing back-office of traditional banks. This allows non-banks to easily and cost-effectively launch additional financial products and expand into additional markets. [3]
PT Bank CIMB Niaga Tbk is Indonesia 's sixth largest bank by assets, established in 1955. CIMB Niaga, which is majority-owned by CIMB Group, is the largest payment bank in terms of transaction value under the Indonesian Central Securities Depository. With 11% of market share, CIMB Niaga is the third largest mortgage provider in Indonesia.
The bank was officially founded on 1 February 2021 as a result of merger between state-owned sharia banks. Bank Syariah Indonesia has obtained the merger permit from the Financial Services Authority (OJK) dated 27 January 2021, using BRI Syariah as the surviving company. As of June 2024, BSI is the world's largest Islamic bank by customer numbers.