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With over 32 million customers in 41 states, it is the largest cable operator in the United States by subscribers, just ahead of Comcast, and the largest pay TV operator ahead of Comcast and AT&T. Charter is the fifth-largest telephone provider based on number of residential lines.
Comcast's executive vice president, David Cohen, admitted the company needed to improve their customer service. On August 8, 2016, an official Comcast employee confirmed that Comcast was changing native 1080i channels to the 720p60 format. "Official Employees are from multiple teams within Comcast: Product, Support, Leadership."
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