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Only by adding the ticket to their cart, signing in to Ticketmaster, and then proceeding with the purchase would they see the total climb to $48.25, due to “service fees.”
Live Nation fully owns Ticketmaster, North America’s biggest ticket vendor. The complaint claims that the company has a monopoly on ticketing through Ticketmaster, and that it illegally uses ...
A hacking group called ShinyHunters has claimed responsibility for stealing Ticketmaster data on 560 million customers. The 1.3-terabyte trove allegedly includes personal information on ...
In addition to the face value price, venues and Ticketmaster add fees to pay for their services. Typically, fees added to a ticket's face value have included: Facility charge – Charge added by the venue. Delivery fee – Charges added dependent on the ticket delivery method and credit card processing fees.
Following pressure from Joe Biden, the U.S. president, Ticketmaster and other ticket platforms agreed to abolish junk fees and show consumers all the fees upfront. The Federal Trade Commission decided to impose a federal ban on all deceptive, surprise fees.
On July 24, 2022, Ticketmaster issued a response defending their controversial "dynamic pricing" plan, saying that 88.2% of tickets were sold at fixed prices that ranged from $59.50 to $399 before added service fees and that the average price of all tickets sold so far is $262, with 56% being sold for under $200 face value.